Brief Overview of Position 

We are seeking an Administrative Support Associate that will serve as our first point of contact at the Wayfair store. They will report directly to the Senior Store Manager with a dotted line support to the Talent Business Partner. The Store Administrative Assistant is responsible for providing reception and administrative support to the Store Leadership Team with regard to greeting guests, answering phones and directing calls, store documentation, electronic communications, systems administration, program compliance, recordkeeping, store supply maintenance and general administrative functions. 

Location

Wilmette, IL

Essential Functions 

• Manage all incoming calls, including associate callout log. Notifies managers timely, in the event of an emergency or callouts. 
• Supports the Talent Partner with training and compliance completions, and new hire orientation to include, coordination and preparation for new hire orientation (prepares packets), meetings, hiring event preparation and any other meetings, events, and initiatives as it relates to our associates. 
• Supports the store with scheduling by auditing posted schedules to ensure they are updated and posted in a timely manner. 
• Supports a strong safety culture by managing administrative tasks related to safety training, such as ensuring that documentation is up-to-date on PIV/equipment certifications and support reissuing up-to-date certifications, alongside the Asset Protection team and Talent Partner. 
• Tracking, ordering and maintaining supplies and uniforms for the store. 
• Organizing the break and training rooms and any communication boards, as needed (ex: support the decor for events and seasons, updating communication boards, ensuring adequate supplies for events). 
• May support with other administrative functions such as helping to plan store events and managing guest lists, and keep offices, processes and organizations running smoothly 
• Perform other tasks as assigned by management 

Education Qualifications

• High school diploma or equivalent. (Required) 
• Bachelor's Degree in Business or a related field (Preferred) 

Experience Qualifications

• 1-3 years Experience working in a retail environment. (Required)
• 1-3 years Administrative experience such as processing data, monitoring and tracking information, and using office/google software. (Required)
• 1-3 years Administering employee information such as equipment certification, training tracking and recordkeeping, etc. (Preferred)
• 1-3 years Experience working in a cross-functional team environment with exempt and non-exempt staff. (Preferred) 

Skills and Abilities 

• Excellent verbal and written communication skills. (High proficiency)
• Multi-tasking skills and presentation skills. (High proficiency)
• Possess excellent organizational skills, with attention to detail and accuracy. (Medium proficiency)
• Strong time management skills.

Physical Demands 

• Stationary Position - Occasionally
• Move/Traverse - Occasionally
• Stationary Position/Seated  - Constantly 
• Transport/Lifting - Rarely (25)
• Transport/Carrying - Rarely (25)
• Exerting Force/Pushing - Rarely (25)
• Exerting Force/Pulling - Rarely (25)
• Ascend/Descend - Rarely (25)
• Balancing - Rarely 
• Position Self/Stooping - Rarely 
• Position Self/Kneeling - Rarely 
• Position Self/Crouching - Rarely 
• Position Self/Crawling - Rarely 
• Reaching - Rarely
• Handling - Occasionally
• Grasping - Occasionally 
• Feeling - Rarely
• Communicate/Talking - Constantly 
• Communicate/Hearing - Constantly 
• Repetitive Motions - Frequently 
• Coordination - Frequently 

Working Environment 

• Extreme cold - Rarely 
• Extreme heat - Rarely  
• Humidity - Rarely  
• Wet - Rarely 
• Noise - Occasionally 
• Hazards - Rarely  
• Temperature Change - Rarely 
• Atmospheric Conditions - Rarely  
• Vibration - Rarely 

Travel Requirements

• May be asked to travel, on occasion (5%)

Assistance for Individuals with Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.

Need Assistance?

For more information about applying for a career at Wayfair, visit our FAQ page here. 

About Wayfair Inc.Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

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