Welcome to one of Europe’s most exciting New Space companies, creating the world's first fully connected mesh network in the sky. We are an international and diverse team of experts and engineers who have spent their careers expanding the boundaries and potential of space, now united in pursuit of a single vision.Now we are looking for the best talents for our locations in Munich and Berlin to help us make our vision come true.

As an IT Product Owner specializing in Global IT Support, you will lead the development and delivery of IT support services to ensure seamless operations and user satisfaction across our organization's global footprint. You will collaborate closely with stakeholders from various regions and departments to understand their support needs, prioritize enhancements, and drive continuous improvement initiatives.This includes:

• Service Strategy and Roadmap Development:
  • Develop and maintain a strategic roadmap for global IT support services, aligning with the organization's business objectives and user needs
  • Identify opportunities for service enhancements, process improvements, and automation to enhance the efficiency and effectiveness of IT support operations
• Stakeholder Engagement and Relationship Management:
  • Engage with stakeholders across regions and departments to gather feedback, understand support requirements, and prioritize feature requests
  • Build strong relationships with business leaders, end-users, and IT support teams to ensure alignment of support services with organizational goals and user expectations
• Product Planning and Prioritization:
  • Define and prioritize the product backlog for IT support services, ensuring that it reflects business priorities, user needs, and service level agreements (SLAs)
  • Collaborate with cross-functional teams, including IT operations, service desk, and infrastructure teams, to plan and execute service improvements and enhancements
• Feature Definition and User Stories:
  • Translate support requirements into clear and actionable user stories, acceptance criteria, and technical specifications
  • Work closely with development teams and vendors to ensure that support tools, processes, and systems meet user needs and service level targets
• Quality Assurance and Continuous Improvement:
  • Define and implement quality assurance processes and metrics to monitor the performance and effectiveness of global IT support services
  • Drive continuous improvement initiatives, including root cause analysis, problem management, and service optimization, to enhance the overall support experience for end-users
• Training and Knowledge Management:
  • Develop and deliver training programs, knowledge articles, and self-help resources to empower end-users and improve their ability to resolve common IT issues independently
  • Establish and maintain a knowledge base of support documentation, troubleshooting guides, and best practices to facilitate efficient problem resolution and knowledge sharing
• Vendor Management and Service Level Management:
  • Manage relationships with third-party vendors and service providers to ensure the delivery of high-quality support services in accordance with contractual agreements and SLAs
  • Monitor vendor performance, conduct regular service reviews, and address any issues or escalations in a timely manner to maintain service excellence

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field
• Proven experience as a Product Owner or similar role, with a focus on global IT support services
• Strong understanding of IT service management frameworks, such as ITIL, and experience implementing IT support processes and best practices
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders across different regions and cultures
• Analytical mindset with the ability to gather and analyze data, identify trends, and make data-driven decisions to improve support operations
• Project management skills, including the ability to prioritize tasks, manage resources, and drive initiatives to completion within established timelines
• Relevant certifications such as ITIL Foundation, HDI Support Center Manager, or Certified Scrum Product Owner (CSPO) are a plus
• Fluently in English, German is a plus

We are an international team of space enthusiasts, following one great vision. We value trust, open communication and collaboration. We value equality in our work environment where different opinions, backgrounds and experiences are not only welcomed but also necessary to achieve the best result collaboratively.This permanent position was created recently and thus offers a lot of creative freedom. Our approach is to create a modern work environment with hybrid working model. We offer an attractive salary depending on your experience.Rivada Space Networks is an equal opportunity employer with the approach to create a diverse and inclusive working environment. We therefore welcome applications from all qualified candidates irrespective of gender, sexual orientation, ethnicity, beliefs, age, disability, or other characteristics.