Brief Overview of PositionWayfair is looking for a driven leader to join our sales team as a Sales Floor Lead. We are looking for someone who is passionate and relentlessly focused on leading and developing teams, driving sales target metrics, building personalized connections, optimizing operations and creating an environment that invites and inspires our customers.

LocationWilmette, IL

Essential Functions

• Assist Salesfloor Manager in creating a store culture that promotes recognition, team development, relentless customer focus, and consistent drive to exceed target sales metrics.
• Provide an authentic & friendly customer experience that exemplifies our Wayfair commitment to relentless customer focus.
• Support Store Leadership in building the best team through training and coaching and developing associates on knowledge of our product, selling behaviors, service standards, operational process, visual practices, and other elements of the business.
• Lead team in ensuring the store meets visual, replenishment, cleanliness, safety, and back of house standards during floor shifts.
• Lead the use of utilization design tools, CRM software and client accounts for consistent customer experience and record keeping.
• Manage and monitor stock levels, merchandise adjacencies, presentations, signing, and assortment in departments to ensure the salesfloor is adequatly stocked.
• Become an expert of Wayfair products and services to help guide customers through their questions & provide product options both in store and online through our endless aisle and store applications.
• Collaborate effectively in all operational aspects of the store including but not limited to: processing new products, floor sets, replenishment, backfill substitutions, checkout register and general upkeep of the store.

Education Qualifications

• High School Diploma or equivalent Req

Experience Qualifications

• 1-3 years Retail experience, preferably motivating a team to achieve performance metrics (design or specialty sales a plus) Required
• 1-3 years Leadership experience, preferably with experience guiding associates through selling and customer focus, operational efficiency and process, and replenishment/visual merchandising operations Required

Skills and Abilities

• Passion for great customer service and a drive to exceed sales targets. (High proficiency)
• Strong organization, self-motivation, communication, and relationship management skills. (High proficiency)
• An ability to handle customer escalations and demonstrates professional maturity. (High proficiency)
• Ability to learn and adapt to a vast product catalog. (High proficiency)
• Track record of thriving in a fast paced and changing work environment. (High proficiency)
• Demonstrated ability to lead within a team sales environment. (High proficiency)
• Ability to work flexible schedule, including nights, weekends, and holidays (High proficiency)
• Desire to coach, mentor, and train. (High proficiency)
• Passion for holding other accountable and following through with workload. (High proficiency)
• Strong sense of cross functional partnerships. (High proficiency)
• Strong sense of business acumen and data processing. (Medium proficiency)

Physical Demands

• Stationary Position - Frequently
• Move/Traverse - Constantly
• Stationary Position/Seated - Occasionally
• Transport/Lifting - Occasionally
• Transport/Carrying - Occasionally
• Exerting Force/Pushing - Occasionally
• Exerting Force/Pulling - Occasionally
• Ascend/Descend - Occasionally
• Balancing - Occasionally
• Position Self/Stooping - Frequently
• Position Self/Kneeling - Frequently
• Position Self/Crouching - Frequently
• Reaching - Frequently
• Handling - Frequently
• Grasping - Frequently
• Feeling - Frequently
• Communicate/Talking - Constantly
• Communicate/Hearing - Constantly
• Repetitive Motions - Frequently
• Coordination - Frequently

Assistance for Individuals with Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.

Need Assistance?

For more information about applying for a career at Wayfair, visit our FAQ page here. 

About Wayfair Inc.Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

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