We’re UserTesting, a leader in experience research and insights; we believe the path to human understanding and great experiences start with a shared understanding—seeing and hearing how another person engages with the world around them and taking in their perspective. Working at UserTesting, you will be empowered to help organizations  discover the human side of business–transforming how they work, collaborate, innovate, and bring new products and experiences to market. This is what inspires us, and it’s how we enable companies to connect with their audiences naturally and organically through an experience that is uniquely, and intentionally human.

A trusted company by top brands for 15+ years, UserTesting, recently merged with UserZoom, has over 3,400 customers in 50 countries, including 75 of the Fortune 100 companies. Joining our team means being part of a passionate group focused on transforming how companies learn from and understand their customers. Come join us and help us build the engine for human understanding.

The TeamYou will be partnering with the Engineering, Design, and Research teams to ensure the right definition and delivery for every initiative. You will work with other Product Managers to establish goals early in the life cycle, define key metrics and continuously communicate the state of planning, delivery, and risk. You will be building products that empower UserTesting’s customers to build amazing experiences for their customers. This team rolls their sleeves up and dreams big while delivering value predictably.The OpportunityWe are seeking a highly motivated product manager to join our team and support our AI/ML initiatives.  This role requires a combination of strong roadmap execution skills, technical understanding of AI/ML concepts, and excellent communication abilities.  You’ll be responsible for managing and driving your product area’s execution to ensure our product continues exceeding our customers' expectations while effectively communicating and aligning your work across the company.

• Deeply understand the needs and problems of our customers 
• Be the voice of the customer (that means both current and future) in all aspects of product development and delivery
• Develop or assist in developing data sets for model training and performance monitoring 
• Lead cross-functional product team to deliver AI/ML features from initiation to launch  
• Ruthlessly prioritize tasks and initiatives based on business objectives, market needs, and resource availability 
• Maintain a sharp focus on high-impact projects, ensuring alignment with strategic goals and maximizing return on investment 
• Drive alignment and buy-in at all company levels to rally everyone around your vision

What we're looking for

• Some experience as a product manager or product owner, especially in an agile SaaS environment 
• Strong understanding of AI/ML concepts, algorithms, and methodologies 
• Strong data literacy and/or a background in analytics
• Proven track record for developing, managing, and launching web-based software products in a fast-paced environment (AI/ML products a strong plus) 
• Agile, adaptable and capable of delivering new products and features iteratively
• Exceptional communication skills, with the ability to effectively convey technical concepts to both technical and non-technical stakeholders
• Experience leading AI/ML products from ideation to launch 
• Strong understanding of user-centered design principles as they relate to web applications 
• Experience working with Platform teams

Perks & Benefits

• Private medical and dental
• Monthly wellness and telecommunications reimbursements
• Work from home office equipment stipend
• Professional development stipend
• Flexible hours
• Generous holiday entitlement
• Your Birthday off!
• Mental Wellness Employee Assistance Program
• Cycle to Work scheme 
• Employee Referral Programme 
• Paid quarterly volunteering days and Charity donation matching via our UT Cares Volunteers and Charitable Giving Committee
• Enhanced family leave
• Employee-led groups to help foster a more inclusive employee experience and build a culture of belonging at UserTesting. Read more here!

To learn more about our team, culture, and customers, check out our careers page, company blog, and press/awards. Aside from a great work environment and the opportunity to make an impact, we’re also growing the team quickly–join us!

At UserTesting, we are committed to providing more inclusive and accessible experiences for our candidates. We pride ourselves on building empathy; diverse perspectives, which we believe are the key values to creating exceptional experiences for everyone. Our commitment to providing accessible experiences is driven by this belief and our core values. If you require any accommodations or have any specific requests about how we could tailor our interview process to better suit your needs please contact us on: talentexperience@usertesting.com.If you need to speak to someone please ask!

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UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program.  Women, minorities, individuals with disabilities and protected veterans are encouraged to apply.  We welcome people of different backgrounds, experiences, abilities and perspectives.  

UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.  

We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing askPeopleOps@usertesting.com.